At PetStore Direct, all orders over $199 are shipped FREE within the continental United States (no code necessary – large equipment not included) PLUS any orders under $199 within Florida qualify for $9.99 flat shipping! Orders ship out from our warehouse within 2 business days, but most orders that come in by 2:00pm ET are shipped on the same day! See below map for estimated domestic transit times.
Please contact us via Live Chat
if you have any questions.
(561) 247-9440 – Mon-Sun
hello@petstore.direct
WEST PALM BEACH, FL
on orders over $199
within the United States*
shipping for all orders
within Florida*
Yes, free shipping is automatically applied to orders over $199. Please note Alaska, Hawaii, Puerto Rico and countries outside of the US are excluded from free shipping due to shipping cost constraints. Also, heavy equipment, including grooming tables, tubs and cages, is excluded from free shipping.
Shipping cost is calculated by shipping carriers (USPS, FedEx and UPS) based on items weight, dimensions and delivery zip code. We ship from our warehouse in West Palm Beach, Florida. Free shipping is applied on orders over $250 (see exclusions applied above)
Shipping cost is calculated by shipping carriers (USPS, FedEx and UPS) based on items weight, dimensions and delivery zip code. We ship from our warehouse in West Palm Beach, Florida. Free shipping is applied on orders over $250 (see exclusions applied above)
Once you place an equipment order we will contact freight forwarders to get the best real-time quote for shipping your equipment which will depend on weight, dimensions, your location, and whether it’s a business or residential delivery (additional fees are applied by carriers for residential addresses). Please call or text us at (561) 437-3733 if you would like us to obtain delivery quote prior to placing an order.
High value orders, including those that contain clippers, may require signature at delivery. Please choose a shipping address that will allow you to sign for a package during the day. Call or text customer service at (561) 437-3733 if you have any questions.
Yes! Please call (561) 437-3733 to ensure your order is ready for pick up.
Yes, please call (561) 427-3733 to coordinate the pick up.
You can arrange shipping if you are shipping a pallet but typically our rates from freight forwarders will be better than what you can obtain as an individual. Please call our customer service at (561) 437-3733 with any questions.
We highly recommend choosing Route Shipping Protection at checkout. Although it is optional, it will ensure hassle-free product replacement if your package is lost, stolen or damaged in transit.
We do not ship international orders via government mail as it is not secure because of the differences in quality of government mail in other countries. FedEx international shipping rates will calculate at checkout.
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal
